The 2021 telecom law tamed the market: yearly auto-renewals are dead, underdelivered speed costs the provider money, and moving is no longer a reason to pay twice. Before a move, compare: special termination plus a new-customer deal at the new address often beats taking the old contract along.
Internet Contract: Terms, Moving, Switching
After the minimum term you can cancel any month. When you move, the provider must move with you — otherwise you get a special termination right.
✓ Verified: 15/08/2026
WHAT TO DO
› Details and tips
👨🏻💻
Max recommends:
When moving I compared: taking the old contract along versus special termination plus a new-customer rate at the new address. The latter was 8 € a month cheaper — the market does not reward old loyalty.
👩🏼💼
Lea recommends:
On my first switch I cancelled myself, and the new provider only turned up three weeks later — I lived off the phone hotspot in between. The second time I just signed the new contract: switched over in a day, not one evening offline.
FREQUENTLY ASKED QUESTIONS
The technician did not show — what am I owed? ▾
§ 58 TKG: fixed compensation for every missed appointment and every day of delayed activation. Claim in writing — amounts are set by law, not provider discretion.
Moving to a house without provider coverage — do I keep paying? ▾
No: if the provider cannot serve the new address, you have a special termination right with 1 month notice. Attach the unavailability proof from its own portal.
Signed online and changed your mind? ▾
14 days withdrawal right without giving reasons, counted from receiving the contract terms.