This is where the money starts. The logic is plain: two thresholds, two percentages, and one fare that everything is calculated from.
Compensation: twenty-five and fifty per cent
A delay of 60 to 119 minutes brings twenty-five per cent of the fare, from 120 minutes fifty. The right to travel is not lost.
✓ Verified: 02/08/2026
WHAT TO DO
DOCUMENTS 2
› Details and tips
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Lea recommends:
Count the delay in minutes rather than by feel: between 119 and 120 minutes the payment doubles.
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Max recommends:
I never claimed six euros, it felt too small. Over a year it added up — and for part of it the time had already run out.
FREQUENTLY ASKED QUESTIONS
How much is paid? ▾
The minimum compensation is twenty-five per cent of the ticket price for a delay of 60 to 119 minutes and fifty per cent from a delay of 120 minutes. That is the floor set by the regulation; an operator may pay more.
Does claiming cost me the right to travel? ▾
No. The regulation states the entitlement expressly as arising without losing the right to transport. You travel and still get part of the price back.
What about season tickets? ▾
The rule covers them too: passengers holding a season ticket are equally entitled. Where delays or cancellations recur during its validity, special calculation rules apply, which are worth asking the operator about.
May the operator withhold small amounts? ▾
Yes, within narrow limits. Railway undertakings may set minimum thresholds below which no compensation is paid, but that threshold may be no more than four euros per ticket.