The final step reaches beyond the fourteen days. Continuing contracts follow their own logic: the question there is not returning a purchase but getting out without obstacles.
Continuing contracts: the cancellation button on the website
For subscriptions concluded through a website, the law requires a way to cancel on that same site.
✓ Verified: 02/08/2026
WHAT TO DO
DOCUMENTS 2
› Details and tips
👩🏼💼
Lea recommends:
Save the cancellation page along with the date and confirmation. That confirmation is what settles later arguments about which month the contract ended.
👨🏻💻
Max recommends:
I spent a month looking for where to cancel a subscription and found only a chat window. The law requires the facility on the site, and after a letter making that point the contract was ended retrospectively.
FREQUENTLY ASKED QUESTIONS
How does termination differ from withdrawal? ▾
Withdrawal works shortly after the contract is concluded and restores the earlier position. Termination ends the contract for the future and concerns continuing obligations — subscriptions, memberships, tariffs. Two mechanisms that should not be confused.
What does the law require of subscription websites? ▾
Where consumers can conclude a contract in electronic commerce through a website that creates a continuing obligation for payment, the trader has particular duties: it must ensure that the consumer can submit a declaration of termination on the website itself.
Which contracts fall outside this? ▾
The rule does not apply to contracts for which the law prescribes exclusively a stricter form than text form for termination, nor to websites or contracts concerning financial services.
What if there is no button? ▾
Document that with a screenshot and terminate by another traceable route. The absence of the prescribed facility is an argument in its own right in any dispute about whether you cancelled in time.